Answers to the questions we hear most about booking, coverage, and what to expect from Airport Trans LLC.
What areas does Airport Trans LLC serve?
We're based in Michigan and provide luxury airport transportation throughout the state, plus long-distance service into neighboring Ohio, Indiana, Illinois, and Wisconsin. We maintain dedicated service pages for dozens of Michigan cities and communities, from Ann Arbor and Royal Oak to Kalamazoo and Saginaw. See our full service area for details.
You can book online through our booking form, where you'll choose between an Hourly, One Way, or Round Trip reservation and enter your pickup, drop-off, and flight details. You're also welcome to call or email us directly if you'd rather book by phone.
What happens if my flight is delayed or arrives early?
We track your flight in real time, so your chauffeur adjusts to your actual arrival time automatically — a delay or early landing won't turn into a missed pickup. Meet-and-greet service with name signage is available on request.
What types of trips can I book?
Our booking form supports three trip types: Hourly service (a vehicle and chauffeur for a set block of time), One Way transfers, and Round Trip reservations.
What vehicles are in your fleet?
Our fleet includes a Lincoln MKS luxury sedan, ideal for solo and business travel, and a Lincoln Navigator L Black Label luxury SUV, which offers extra room for passengers and luggage. Every vehicle is late-model, professionally maintained, and detailed before each trip. See our full fleet.
How many passengers and bags can you accommodate?
Our Lincoln MKS sedan comfortably seats up to 4 passengers with standard luggage. Our Lincoln Navigator L Black Label SUV seats up to 6 passengers and offers extra space for additional luggage.
Are your chauffeurs licensed and insured?
Yes. Airport Trans LLC is a licensed and fully insured transportation company, and our chauffeurs are professional and background-checked.
Are you available 24/7?
Yes, we're available 24 hours a day, 365 days a year, including holidays — flights don't keep business hours, and neither do we.
Can I make special requests, like an extra stop or a note for my driver?
Yes. Each pickup and drop-off in our booking form includes an optional note field, so you can flag special requests, extra stops, or anything else your chauffeur should know. Our dispatch team will confirm availability.
How far in advance should I book?
We recommend booking as early as possible to guarantee your preferred vehicle and time, but we do our best to accommodate last-minute and same-day requests whenever we have availability.
What if I need to change or cancel my reservation?
Plans change — contact us by phone or email as soon as possible if you need to reschedule or cancel, and we'll work with you to accommodate the change.
Still have a question?
Reach out and our dispatch team will get you an answer.